Terms/Conditions:

CHARGEBACK ABUSERS:

Fraudulent consumer purchases create costly chargeback’s for merchants. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. Information reported will include name, email address, order date, order amount, IP address, full address, and phone number. If you initiated a chargeback there will be a $25.00 service fee for each chargeback initiated plus money owed to merchant, in addition chargeback abusers wishing to be removed from the database shall pay a $100.00 processing fee. We will only accept payment from a U.S. Postal Money Order. All bad checks and fraudulent purchases will be turned over to any of the following: County District Attorneys Office, Small Claims Court, U.S. Postal Mail Fraud Division and Collection Agencies this action may adversely affect your credit rating. International Fraud: EConsumer.gov: A Service of the International Consumer Protection/Enforcement Network: US Secret Service at 419.fcd@usss.treas.gov

*Mail Order Fees Are Included Under Terms/Conditions: Customers Please Read.*

Shipping Guarantee:

Robert-Hess.Com Guarantees your package will arrive in perfect condition to the address stated on your order if shipped according to shipping directives (stated below). This excludes orders for which we are given incorrect or incomplete addresses. Shipping time does not include the day the order was placed, or weekends and holidays. (See order acceptance below). Shipping method: UPS or FedEx 2nd day air or overnight. Express shipments allow 3-5 business days. We do not ship to P.O. Box, APO or FPO. Robert-Hess.Com is not responsible for packages lost, stolen or otherwise missing. Shipping carrier may deliver package to the curb or to the door depending on the size and weight of the package. All shipments are processed Monday through Wednesday in most cases to prevent an order from sitting in the shipping carrier’s hub during the weekend.

Once the E-mailed or faxed, Ordering Form/Verification Signature Sheet, sent to you from our processing center has been signed and returned to us by the customer of order and customer has received an invoice number, the order is then in the confirmed process phase. Once an order is in the confirmed process phase it is finalized, an order is placed. Once a finalized order is placed, it goes out to the order fulfillment center for shipping and we cannot stop it. There is no cancellation of an order once it has been placed.

Some orders may not require the ordering form/verification signature sheet. All customer orders are considered finalized and placed at the time of payment. This policy is in place due to the nature and type of perishables to be shipped. Preparation and limited time frame requirements for shipping carriers must be met.

You, the (customer), will be required to authorize/acknowledge that any adult who signs for the package delivered to your home, office or FedEx/UPS official package acceptance center by couriers will be held equally liable for the acceptance of the package and terms/conditions of this transaction. Any adult accepting and signing for the package in the final delivery phase, with your authorization/acknowledgement satisfies requirements for a completed delivery. Majority of orders will receive an E-mail notification once the package has arrived. In conclusion this will complete, (Robert-Hess.Com) liability of delivering your order.

Standard delivery couriers: Orders under $150.00 will be shipped as standard delivery with tracking, unless customer requests a signed delivery confirmation. You, the (customer), will be required to authorize/acknowledge that once courier tracking notification shows that the package has been delivered, then this alone satisfies and completes (Robert-Hess.Com) liability agreement of delivering your order in its entirety.

Shipping to an Address Other Than Your Billing Address:

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Availability:

All orders are subject to availability. We make every effort to keep our online inventory up to date. If an item you ordered is out of stock, we will notify you. Your order will not ship until we hear back from you.

Order Acceptance:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized and the order information is verified for accuracy. Once the E-mailed or faxed ordering form/verification signature sheet has been signed and returned to us by the customer of order and customer has received an invoice number, the order is then in the confirmed process phase. Once an order is in the confirmed process phase it is finalized, an order is placed. Once a finalized order is placed, it goes out to the order fulfillment center for shipping and we cannot stop it. There is no cancellation of an order once it has been placed. Some orders may not require the ordering form/verification signature sheet. All client/customer orders are considered finalized and placed at the time of payment. Once the order has shipped; (see shipping return policy below). On certain orders at our discretion, when applicable, you will be charged once the order has shipped.

Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

DAMAGED GOODS:

If your product arrives damaged, please retain packaging and notify us immediately. If it is determined that the product was damaged in transit, a claim form will need to be filed with the carrier and customer may be required to take photographs of the damaged item.

Carefully inspect the outside of the boxes and note any marks, indents, crushing, tearing, or punctures on both copies of shipping receipt. This notation provides an early indication and proof that damage may be present. Please review shipping receipt. To guarantee that your shipment has no concealed damage, you may open boxes while the driver is there, if time permits. Notate in writing, any damage discovered directly on your shipping receipt. By signing the Bill Of Lading or Delivery Receipt, you are stating that the shipment was received in good condition. Freight companies will rarely honor a claim if damage is not noted on the delivery receipt. If damage is discovered after opening boxes, please notify us immediately, and we will assist you with filing a claim. Please take photo(s) of damage and retain product and packaging for inspection. Claims for concealed damage must occur within 15 days of shipment origin date.

SHIPPING RETURN POLICY / CUSTOMER LIABILITY:

We take great pride in our work and offerings to our customers. We want you to be satisfied with your purchase, and understand that web shopping entails making purchases sight unseen. If you are unsatisfied with your purchase, you may return your unused product by contacting us within 7 days of receipt for a no hassle return, with authorization. However, unless and until the product is returned, no credit is due. You will need a Return Authorization Code Number. Returns must be received in new condition with original packaging intact. Additional charges will be applied if the delivery address is incorrect or if the package needs to be forwarded to a different address.

Refunds will be processed, less original shipping and handling costs. Items returned without original packaging or in conditions other than new, may be refused and/or subject to a restocking fee of up to 25%. Original shipping charges, and overnight shipping expenses incurred to return the product are the responsibility of the customer. Customer that refuses a shipment at the time of the delivery, or if no one is present for the delivery and after maximum attempts for re-delivery has been attempted by the courier, the customer will be held responsible for original and return shipment costs. Including any damage of the product occurring during transit and return to …Robert-Hess.Com, as well as a restocking fee up to 20%.

Once the E-mailed or faxed ordering form/verification signature sheet has been signed and returned to us by the customer of order and customer has received an invoice number, the order is then in the confirmed process phase. Once an order is in the confirmed process phase it is finalized, an order is placed. Once a finalized order is placed, it goes out to the order fulfillment center for shipping and we cannot stop it. There is no cancellation of an order once it has been placed. Some orders may not require the ordering form/verification signature sheet. All customer orders are considered finalized and placed at the time of payment.

Orders returned without a Return Authorization Code Number will be refused. Returns after 14 days from Return Authorization date are not accepted. All sales final after 30 days. E-mail:  contact@robert-hess.com for Return Authorization. Package should be insured and shipped overnight via a trackable carrier method; we can not provide credit or replacement for packages lost during shipping.

Robert-Hess.Com. abides by all Federal and State laws. We make every effort to meet full compliance and uphold our responsibilities under those laws. Customer communication and satisfaction are our number one priority. Our goal is to Always Do Good Business.

WARRANTY:

We warranty our products! If you’re unsatisfied for any reason, we will promptly replace or exchange the product, excluding any items that are shipped. No refunds. Our full exchange policy guarantees your satisfaction.

LEGAL NOTICE:

Indemnification: You agree to defend, indemnify and hold …Robert-Hess.Com harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this site. Robert-Hess.Com, reserves the right to refuse service at any time. Products subject to availability, and prices subject to change without notice. Web posted price is guaranteed at time of purchase only. Liability will be limited to the purchase price of any product, excluding all or any shipping costs involved/all sales are final. Hop Links to other websites contained herein are provided solely as a convenience to our users and do not constitute endorsement/approval of/affiliation with these linked websites or the organizations that provide them; unless otherwise noted. Our company reserves the right to revise/amend or modify this policy of our Terms and Conditions at any time. Your use of this site after such changes are implemented constitutes your acknowledgement an acceptance of these changes. The material on this site is copyright of: Robert-Hess.com (Audio Clips/Author/Composer/Designer/Illustrator/Photographer/Videos): And may not be republished or distributed in any way, without written permission.

Privacy Policy:

Because we also believe in the adage do unto others as you would have them do unto you – we absolutely refuse to supply your e-mail or any other private information to anybody for any amount of money – no ifs, ands or buts! When and With Whom We Share Your Personal Information: We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; storing, enhancing and improving customers’ shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that opted-in to receive such communications; enabling access to our partners’ websites; providing a personalized shopping experience; preventing fraud; and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law.

More About Your Privacy:

We realize that making purchases at Robert-Hess.Com, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, phone number, address, email address, and credit card or checking account information, in addition to any other personal information that can be linked to you, personally. We believe that you have a right to know, before shopping at Robert-Hess.Com or at any other time, exactly what information we might collect from you, why we collect it and how we use it. We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information at all times. Cookies: Our site/advertisers and third party links may all use cookies. At our site we only uses cookies for functionality purpose when needed. We do not control the use of these cookies and expressly disclaims responsibility for information collected through them. We do not control the use of these cookies and expressly disclaims responsibility for information collected through them. Third parties may use cookies to serve and provide content/advertisements/and collect information: Directly from visitors’ browsers.

That being said, we sincerely hope you enjoy your time spent visiting with us at Robert-Hess.com and that you’ll feel completely satisfied with your experience on our site.

Disclaimer:

Robert-Hess.Com does not warrant or make any representations regarding the use or the results of the use of the materials in this website.

This site is provided by a  Robert-Hess.Co as is and as available basis. Robert-Hess.Com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Robert-Hess.Com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchant-ability. Robert-Hess.Com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. You acknowledge that the use of this site is at your sole risk.

All information contained on this Website, including information relating to products, services, ingredients and recipes, is for informational purposes only. It is often presented in summary or aggregate form. While Robert-Hess. Com uses reasonable efforts to include accurate and up to date information in the Site,  Robert-Hess.Com makes no warranties or representations as to its accuracy. Information on this website may also contain typographical errors. Robert-Hess.Com, its owners, suppliers, or affiliates assume no liability or responsibility for any errors or omissions in the content of the site nor under any circumstances will be held liable for; no legal or equitable theory, whether in tort, contract, strict liability or otherwise. Including, without limitation, damages for lost profits, loss of goodwill, work stoppage, loss of data, virus or other harmful component, accuracy of results, or computer failure or malfunction.

This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of  Robert-Hess.Com to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit  Robert-Hess.Com rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under California law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of California and you consent to the exclusive personal jurisdiction of such courts or at our discretion agree to California court arbitration proceedings.

Robert-Hess.Com online website URL does not price match with any other online or offline retailer. We strive to maintain highly competitive prices and review them regularly in order to provide the highest quality products at the lowest cost. Any links on this Website to Websites operated by third parties are provided for your convenience only. We are not responsible for the content and performance of these websites or for your transactions with them and our inclusion of links to such websites does not imply any endorsement of the material on such websites.Terms/Conditions updated 11/2011.

Website content is © 2012  Robert-Hess.com:  All rights reserved. 

 

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